Refund Policy

Effective Date: 2026-03-03
Last Updated: 2026-03-03

Morphlook reviews refund requests in a clear and case-by-case way, based on the purchase record and the issue reported.

1. General Policy

Morphlook is a credit-based AI product. Refunds may be considered in situations such as duplicate payment, billing errors, or technical failure that prevented delivery of the paid service.

Refund approval is not automatic. Each request is reviewed based on the order details, payment record, and service outcome.

Credit Types

Morphlook may provide:

• Paid Credits - credits purchased by the user
• Promotional / Bonus Credits - credits granted for free, including trials, promotions, or rewards

Only paid credits are refundable. Promotional credits are not refundable.

Promotional / bonus credits are used before paid credits

2. How to Request a Refund

Please email [email protected] and include:

• purchase email
• order ID or payment receipt
• short explanation of the issue

You may also use the Contact page for support details.

3. Review Process

After we receive your request, we review the available payment and order information together with the issue you reported.

Refund requests are reviewed case by case. We may ask for additional details if the submitted information is not enough to verify the issue.

Refund Scope

Only unused paid credits are eligible for refund review.

• used credits are not refundable
• promotional / bonus credits are not refundable

Refund Calculation

If a refund is approved, the refund amount is calculated based on the remaining unused paid credits.

Example:

• you purchased 100 paid credits
• you used 40 paid credits
• 60 paid credits remain
• the refund is calculated proportionally based on those remaining 60 paid credits

4. Non-Refundable Cases

Refunds may not be granted in situations such as:

• the service was delivered as described
• credits or paid service value have already been used
• the request is abusive, fraudulent, or made in bad faith

5. Timing

If a refund is approved, it will be issued to the original payment method where possible.

Processing time depends on your payment provider. Morphlook does not guarantee a specific refund completion timeline.

6. Support Response Time

Email support response within 3 business days.

7. Contact

For refund requests, contact [email protected].